Put an AI employee to work in WhatsApp.

What an AI employee can do in WhatsApp

• Your front-desk agent answers WhatsApp inquiries in the customer's language.
• It books the appointment and confirms it in the same thread.
• It records each conversation on the customer, so the next person has the context.

An example in WhatsApp

A family-run house cleaning company has many customers who write in Portuguese. A customer messages on WhatsApp asking whether the team can do a move-out clean next week and what it includes. The agent replies in Portuguese, lists what a move-out clean covers, explains that the owner confirms the price after seeing the home size, and offers the open days. When she picks one, it books the visit and confirms in the same Conversation. Before the visit, it sends an approved Message template reminder. In the CRM, her record shows the conversation, the booking and the language she prefers.

What stays with your people

Your owner sets the price and handles any complaint or refund.

The connection

How it connects

Over WhatsApp's web API (HTTPS), or an MCP server where one exists. Its key is stored as a secret, scoped to the job, and never written into the AI employee's instructions. Set it up yourself in the Studio, or have us do it.

What it reads and writes in WhatsApp

Conversation, Message template, Contact, Label, Catalog.

Approval level

Off, suggest, draft or autonomous, granted by you task by task. Outbound texts and deletions never pass draft.

On the record

Every call it makes to WhatsApp is logged with what it did and when, so a person can pick up where it left off.

Industries that often run WhatsApp

Questions about WhatsApp

Does it use the WhatsApp Business app or the API?

It connects to the WhatsApp Business Platform over its web API so it can answer on your number. We look at what you use today and plan the move with you.

Can it message customers first?

Only with Message templates WhatsApp has approved and to people who opted in, as WhatsApp requires.