Integrations · Communication

AgentWorks agents connect to WhatsApp and automate customer communication.

Messaging many customers prefer, especially outside the US. AgentWorks builds the agent around how your business uses it, and the agent records its work in your CRM so nothing it does is invisible. Get your assessment to see how it works in your business.

Get my Industry Assessment

What the agent does in WhatsApp

  • Your front-desk agent answers WhatsApp inquiries in the customer's language.
  • It books the appointment and confirms it in the same thread.
  • It records each conversation on the customer, so the next person has the context.

Where the work is recorded

An agent that cannot record what it did is a chatbot. Every agent writes every call, email and message, on the contact it belongs to, in the EngageSuite360 CRM your team already sees, so a person can pick up exactly where the agent left off.

Industries that run WhatsApp with agents

DentalHealthcareLegalReal EstateConstructionProperty Management

Other Communication integrations

Gmail

Google's email, used by many small businesses through Google Workspace.

Outlook

Microsoft's email and calendar, part of Microsoft 365.

Slack

Team messaging used inside many companies.

Discord

Community chat used by creators, clubs and online communities.

Twilio SMS

The messaging service behind many business text lines.