Integrations · Communication

AgentWorks agents connect to Slack and automate customer communication.

Team messaging used inside many companies. AgentWorks builds the agent around how your business uses it, and the agent records its work in your CRM so nothing it does is invisible. Get your assessment to see how it works in your business.

Get my Industry Assessment

What the agent does in Slack

  • Your coordinator agent posts each new lead or urgent call to the right Slack channel with the details.
  • It answers the team's "what did the client say?" from the CRM record.
  • It sends the daily summary of what the agents did and what is waiting on a person.

Where the work is recorded

An agent that cannot record what it did is a chatbot. Every agent writes every call, email and message, on the contact it belongs to, in the EngageSuite360 CRM your team already sees, so a person can pick up exactly where the agent left off.

Industries that run Slack with agents

DentalHealthcareLegalReal EstateConstructionProperty Management

Other Communication integrations

Gmail

Google's email, used by many small businesses through Google Workspace.

Outlook

Microsoft's email and calendar, part of Microsoft 365.

Discord

Community chat used by creators, clubs and online communities.

Twilio SMS

The messaging service behind many business text lines.

WhatsApp

Messaging many customers prefer, especially outside the US.