Home Services
Your AI Call Taker, Dispatcher & Maintenance Agreement Agent
"Service calls going to voicemail while your techs are on jobs?"
AI employees for residential service contractors: HVAC, plumbing, electrical, roofing, landscaping, cleaning, pest control and pool service. Answer every service call and text while your techs are on a roof or under a sink, book it on the dispatch board, then do the paperwork: jobs, invoices, maintenance agreements and review requests.
A Day in the Life of Mike
Your AI Call Taker & Dispatcher
- Homeowner calls at 9:40 PM: no heat, two kids in the house, and the office is closed
- Mike answers on the second ring, asks the no-heat questions and confirms the service address
- Books the first emergency slot, explains the after-hours diagnostic fee and texts the confirmation
- Opens the Job at Scheduled with Urgency set to Emergency and puts it on the on-call tech's board
- Texts the tech the Household history and last tune-up notes before he rolls the truck
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One home services problem at a time — what changes when an AI agent handles it.
Challenges We Solve
- !Missing service calls and texts while every tech is on a job and the office is on the other line
- !Keeping the dispatch board current when emergencies, callbacks and running-late jobs reshuffle the day
- !Following up on estimates, permits and warranty registrations once the truck leaves the driveway
- !Renewing maintenance agreements and filling the shoulder season with tune-ups
AI-Powered Features
- 24/7 call and text answering with emergency triage by trade
- Service call booking straight onto the dispatch board with arrival windows
- On-my-way and running-late texts to the Customer
- Estimate follow-up from Estimate Sent until the Job is Approved or closed out
- Permit and inspection scheduling tied to the Job
- Warranty registration and job photo documentation after every install
- Invoices and payment reminders the day a Job is Completed
- Maintenance agreement renewals, seasonal tune-up campaigns and review requests
Workflows & Automations
Real automation workflows — your agents operate the tools your home services business already uses, right in the browser.
Service Call Booking & Dispatch
Answers every call and text, triages emergencies from routine work, books the slot on the dispatch board, texts the arrival window, and opens the Job with the service address and urgency so the tech rolls with the full picture.
Estimate to Approved Job
Books estimate visits, sends the proposal from the flat-rate price book, follows up on every Estimate Sent until the Customer says yes or no, handles financing applications, and schedules permits once the Job is Approved.
Maintenance Agreements & Recurring Service
Tracks every agreement and Recurring Service, sends renewal notices ahead of expiry, fills spring and fall tune-up schedules, bills membership dues, and asks for a review after each Completed Job.
Annual Impact for Home Services
Based on 24 workflows mapped across 5 departments
Department-by-Department Assessment
Every workflow mapped with friction score, time investment, and savings potential
| Workflow | Friction | Hrs/Wk | Annual Cost | Savings | Annual Savings |
|---|---|---|---|---|---|
After-Hours Emergency Call Triage No heat at 10 PM, a burst supply line on Sunday, a panel that smells like burning. After hours the c... | 9 | 12h | $18,720 | 70% | $13,104 |
Inbound Service Call Booking During the day the CSR is on one line, two more are ringing, and a tech is calling in for a part num... | 9 | 18h | $23,400 | 65% | $15,210 |
Dispatch Board & Technician Routing The dispatch board gets rebuilt three times a day. An emergency comes in, a job runs long, a tech ca... | 8 | 12h | $21,840 | 50% | $10,920 |
Arrival Windows & On-My-Way Texts Customers call the office asking where the tech is. The CSR calls the tech, the tech is under a hous... | 7 | 6h | $7,800 | 75% | $5,850 |
Callback & Recall Handling A Customer calls back because the drain clogged again or the system is short-cycling. The callback g... | 7 | 4h | $8,320 | 55% | $4,576 |
| Department Total | 52h | $80,080 | $49,660 |
Investment & Return
Conservative estimates based on your 24 mapped workflows
Conservative
Automate highest-ROI workflows first
Recommended
Full department coverage across your business
Full Deployment
Every workflow automated with dedicated agents
Supported Roles
Talk to an AI About Your Home Services Business
Call Ava, our AI voice agent, and hear exactly how AgentWorks can transform your home services workflows. Available 24/7.
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