What Your Agents Do
AI agents that assist your people with the workflows of your industry, working in a CRM shaped for your trade and acting on their own only where you allow it.
For the six parts behind every agent and the order they are built in, see how it works.
Agents for Your Industry
Agents built on the workflows your industry shares, for 27 industries: intake, follow-up, scheduling, quoting and reporting, in your trade's own vocabulary.
Custom Agents
For the work that is yours alone, we build the agent in the engagement, scoped by the Industry Assessment and set up around how your business runs.
Communications Agents
Phone, email and text messages answered for your industry. Most businesses start here, with the front desk from The Front Desk Company.
A CRM Shaped for Your Industry
Every agent works in the EngageSuite360 CRM, set up from the first login with your industry's pipeline stages, records and fields.
Autonomy, Step by Step
Each agent starts off, then suggests, then drafts, and acts on its own only where you grant it, task by task. You can step it back at any time.
An Approvals Queue
Anything an agent drafts waits in one queue. Approve it, edit it or reject it; nothing goes out that you have not allowed.
A Record of Every Action
Every call, message and CRM update an agent makes is recorded, with a daily report of what each agent did and what it proposed.
Industry Ambassadors
Each industry has a named ambassador who speaks its language. Talk to yours by voice or chat before you decide anything.
Security
Encryption at rest and in transit, and every account's data kept apart at the database by row-level security.
How the work moves to your agents
AgentWorks agents take the communications and the details off your team, so your people stay with the customer in front of them. The order is the same in every one of the 27 industries.
1. Communications first
The calls, texts and emails that come in while your people are busy are the first work an agent takes on. Each one is answered, and the caller, the reason and the next step are written to the customer's record.
2. Then the records
Once the conversations are covered, agents keep the records current: new contacts and companies, deal stages, tasks, appointments and notes, all in EngageSuite360, where your team already looks.
3. Then your other tools
Last come the tools your business runs on, such as accounting, scheduling or project software. Each agent is built around the tools you use and records what it did there in the CRM.
Questions owners ask
Will an agent act without asking me?
Not unless you allow it. Every agent starts off. You move it to suggesting, then drafting, and only then to acting on its own, one task at a time. Drafts wait in the approvals queue until you approve, edit or reject them.
How do I know what the agents did?
Every call, message and update is written to the record it concerns in EngageSuite360, and each agent reports daily on what it did and what it proposed. If someone on your team takes over a customer, the history is already there.
Where do I start?
With the Industry Assessment. We read your website the way a customer would and show you which work an agent should take off your team first, in your industry's terms.
Find out which agents would help first
The Industry Assessment is free and arrives by email, usually within the hour.
Take the Industry Assessment