Integrations · Communication

AgentWorks agents connect to Gmail and automate customer communication.

Google's email, used by many small businesses through Google Workspace. AgentWorks builds the agent around how your business uses it, and the agent records its work in your CRM so nothing it does is invisible. Get your assessment to see how it works in your business.

Get my Industry Assessment

What the agent does in Gmail

  • Your inbox agent reads every new Gmail message, answers the routine ones and drafts the rest for you.
  • It files each message against the right contact in your CRM.
  • It tells you each morning which emails only you can answer.

Where the work is recorded

An agent that cannot record what it did is a chatbot. Every agent writes every call, email and message, on the contact it belongs to, in the EngageSuite360 CRM your team already sees, so a person can pick up exactly where the agent left off.

Industries that run Gmail with agents

DentalHealthcareLegalReal EstateConstructionProperty Management

Other Communication integrations

Outlook

Microsoft's email and calendar, part of Microsoft 365.

Slack

Team messaging used inside many companies.

Discord

Community chat used by creators, clubs and online communities.

Twilio SMS

The messaging service behind many business text lines.

WhatsApp

Messaging many customers prefer, especially outside the US.