Integrations · Communication

AgentWorks agents connect to Outlook and automate customer communication.

Microsoft's email and calendar, part of Microsoft 365. AgentWorks builds the agent around how your business uses it, and the agent records its work in your CRM so nothing it does is invisible. Get your assessment to see how it works in your business.

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What the agent does in Outlook

  • Your inbox agent triages the shared Outlook mailbox and routes each message to the right person.
  • It answers scheduling requests against the real calendar.
  • It logs client emails on the client record, so the history is in one place.

Where the work is recorded

An agent that cannot record what it did is a chatbot. Every agent writes every call, email and message, on the contact it belongs to, in the EngageSuite360 CRM your team already sees, so a person can pick up exactly where the agent left off.

Industries that run Outlook with agents

DentalHealthcareLegalReal EstateConstructionProperty Management

Other Communication integrations

Gmail

Google's email, used by many small businesses through Google Workspace.

Slack

Team messaging used inside many companies.

Discord

Community chat used by creators, clubs and online communities.

Twilio SMS

The messaging service behind many business text lines.

WhatsApp

Messaging many customers prefer, especially outside the US.