Integrations · Communication
Put an AI employee to work in Twilio SMS.
The messaging service behind many business text lines. Your AI employee connects to it over Twilio SMS's web API, works at the approval level you set, and logs every action it takes.
What an AI employee can do in Twilio SMS
- Your front-desk agent answers text messages to your business number in seconds.
- It sends appointment reminders and records every confirmation and reschedule.
- It texts back every missed caller so the conversation continues.
An example in Twilio SMS
A mobile pet grooming van gets a text from a new customer with a photo of a doodle whose coat is badly matted. The agent replies, asks about the dog's size, age and how it handles being brushed, and saves the photo with the answers. It tells the customer the groomer will confirm the price after seeing the photo, and passes it to the groomer. Once the groomer names a price, the agent texts it, books the visit and sends the reminder the day before. In the CRM, the customer's record shows the texts, the photo and the booking.
What stays with your people
Your groomer sets the price and decides whether a dog is safe to groom in the van.
The connection
- How it connects
- Over Twilio SMS's web API (HTTPS), or an MCP server where one exists. Its key is stored as a secret, scoped to the job, and never written into the AI employee's instructions. Set it up yourself in the Studio, or have us do it.
- What it reads and writes in Twilio SMS
- Message, Phone number, Messaging Service, Opt-out.
- Approval level
- Off, suggest, draft or autonomous, granted by you task by task. Outbound texts and deletions never pass draft.
- On the record
- Every call it makes to Twilio SMS is logged with what it did and when, so a person can pick up where it left off.
Industries that often run Twilio SMS
Questions about Twilio SMS
- Does it handle STOP and opt-outs?
- Yes. Twilio honors STOP on its own, and the agent records the Opt-out on the contact so no one texts that number again.
- Can it use the business number we already have?
- If that number is on Twilio, or can be moved there, yes. AgentWorks checks what your carrier allows before building.
- Do we need to register for business texting?
- In the US, business text lines need A2P registration. AgentWorks walks you through it before the agent sends anything.
