Integrations · Communication

AgentWorks agents connect to Twilio SMS and automate customer communication.

The messaging service behind many business text lines. AgentWorks builds the agent around how your business uses it, and the agent records its work in your CRM so nothing it does is invisible. Get your assessment to see how it works in your business.

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What the agent does in Twilio SMS

  • Your front-desk agent answers text messages to your business number in seconds.
  • It sends appointment reminders and records every confirmation and reschedule.
  • It texts back every missed caller so the conversation continues.

Where the work is recorded

An agent that cannot record what it did is a chatbot. Every agent writes every call, email and message, on the contact it belongs to, in the EngageSuite360 CRM your team already sees, so a person can pick up exactly where the agent left off.

Industries that run Twilio SMS with agents

DentalHealthcareLegalReal EstateConstructionProperty Management

Other Communication integrations

Gmail

Google's email, used by many small businesses through Google Workspace.

Outlook

Microsoft's email and calendar, part of Microsoft 365.

Slack

Team messaging used inside many companies.

Discord

Community chat used by creators, clubs and online communities.

WhatsApp

Messaging many customers prefer, especially outside the US.