Integrations · E-Commerce
Put an AI employee to work in Toast POS.
Point-of-sale software built for restaurants. Your AI employee connects to it over Toast POS's web API, works at the approval level you set, and logs every action it takes.
What an AI employee can do in Toast POS
- Your host agent takes reservation and catering calls and records the party against the guest.
- It answers menu and hours questions so the floor staff do not leave the floor.
- It sends the catering quote for your approval before it goes out.
An example in Toast POS
A neighborhood Italian restaurant gets a call from a regular who has a nut allergy and wants to know what is safe tonight. The agent reads the menu in Toast, checks which Menu items are marked out of stock today, and lists the dishes the kitchen has flagged as nut-free. It notes the allergy on the Guest profile so servers see it next time, and books a table for four. When the question is one the kitchen has not answered, it tells the guest a manager will call back and says so on the record. In the CRM, the guest's record shows the call, the allergy and the booking.
What stays with your people
Your kitchen decides what is safe for an allergy, and your managers handle comps and complaints.
The connection
- How it connects
- Over Toast POS's web API (HTTPS), or an MCP server where one exists. Its key is stored as a secret, scoped to the job, and never written into the AI employee's instructions. Set it up yourself in the Studio, or have us do it.
- What it reads and writes in Toast POS
- Guest, Order, Check, Menu item, Reservation.
- Approval level
- Off, suggest, draft or autonomous, granted by you task by task. Outbound texts and deletions never pass draft.
- On the record
- Every call it makes to Toast POS is logged with what it did and when, so a person can pick up where it left off.
Industries that often run Toast POS
Questions about Toast POS
- Can it take orders into Toast?
- AgentWorks builds that only if you want it. Many restaurants keep phone orders with staff and let the agent handle questions and bookings.
- Will it tell guests about allergens?
- Only what your kitchen has written down. If it is not on record, the agent says so and passes the question to a person.
- Does it know when we have run out of something?
- Yes, if your staff mark items out of stock in Toast. The agent reads that before it answers.
