Integrations · E-Commerce
Put an AI employee to work in BigCommerce.
An e-commerce platform for growing and mid-size brands. Your AI employee connects to it over BigCommerce's web API, works at the approval level you set, and logs every action it takes.
What an AI employee can do in BigCommerce
- Your order agent answers status and shipping questions from BigCommerce data.
- It handles address changes before the order ships and confirms them in writing.
- It logs wholesale inquiries as leads for the owner to price.
An example in BigCommerce
A restaurant supply brand sells online to cafés and bakeries. A café owner calls to reorder and asks why she was charged sales tax when she is exempt. The agent finds her Customer record in BigCommerce, sees she is not in the tax-exempt Customer group, and asks her to email the exemption certificate. When it arrives, it attaches the certificate to her record and flags the owner to move her group and review the last Order. In the CRM, the café's record shows the call, the certificate and the pending change.
What stays with your people
You approve tax-exempt status, set wholesale pricing and decide on any credit for past orders.
The connection
- How it connects
- Over BigCommerce's web API (HTTPS), or an MCP server where one exists. Its key is stored as a secret, scoped to the job, and never written into the AI employee's instructions. Set it up yourself in the Studio, or have us do it.
- What it reads and writes in BigCommerce
- Order, Customer, Customer group, Product, Shipment, Return.
- Approval level
- Off, suggest, draft or autonomous, granted by you task by task. Outbound texts and deletions never pass draft.
- On the record
- Every call it makes to BigCommerce is logged with what it did and when, so a person can pick up where it left off.
Industries that often run BigCommerce
Questions about BigCommerce
- Will it change customer groups or pricing?
- Not on its own. It gathers what is needed and a person makes the change.
- Does it work with more than one storefront?
- Yes, if you run more than one, AgentWorks builds the agent to know which storefront each order came from.
- Can it handle returns?
- It can collect the reason and photos, check the order, and prepare the Return for your approval.
