Integrations · E-Commerce
Put an AI employee to work in Shopify.
The storefront platform behind a large share of online shops. Your AI employee connects to it over Shopify's web API, works at the approval level you set, and logs every action it takes.
What an AI employee can do in Shopify
- Your support agent answers "where is my order?" from Shopify order data, around the clock.
- It starts the return or exchange and records the reason on the customer.
- It tells you which products draw the most questions, so the listing gets fixed.
An example in Shopify
An online candle shop gets an email with a photo: a jar arrived cracked. The agent finds the Order in Shopify, checks the Fulfillment to confirm it was delivered, and replies that the shop is sorry and is sending a new one. It creates a Draft order for the replacement at no charge and holds it for the owner's approval, along with a note on the carrier for the claim. Once approved, it sends the customer the confirmation. In the CRM, the customer's record shows the photo, the order and the replacement.
What stays with your people
You decide whether it is a refund or a replacement, and you handle the carrier claim.
The connection
- How it connects
- Over Shopify's web API (HTTPS), or an MCP server where one exists. Its key is stored as a secret, scoped to the job, and never written into the AI employee's instructions. Set it up yourself in the Studio, or have us do it.
- What it reads and writes in Shopify
- Order, Customer, Fulfillment, Refund, Product, Draft order.
- Approval level
- Off, suggest, draft or autonomous, granted by you task by task. Outbound texts and deletions never pass draft.
- On the record
- Every call it makes to Shopify is logged with what it did and when, so a person can pick up where it left off.
Industries that often run Shopify
Questions about Shopify
- Will it issue refunds in Shopify?
- Not unless you turn that on. By default it prepares the refund or replacement and a person approves it.
- Does it need a Shopify app installed?
- AgentWorks builds the connection to your store with access limited to orders, customers and fulfillments, plus products if the job needs them.
- Can it edit our product listings?
- It tells you which listings draw questions and suggests the fix. You make the change.
