Integrations · E-Commerce
Put an AI employee to work in Amazon Seller.
Amazon's marketplace for third-party sellers. Your AI employee connects to it over Amazon Seller's web API, works at the approval level you set, and logs every action it takes.
What an AI employee can do in Amazon Seller
- Your marketplace agent drafts replies to buyer messages inside Amazon's response window.
- It flags listings with a rising return rate and records the reasons buyers give.
- It keeps a running list of product questions you should answer on the listing.
An example in Amazon Seller
A small kitchen gadget brand sells on Amazon. A buyer messages that the blade attachment was missing from the box. The agent reads the Order, checks the ASIN and whether this listing has had the same complaint before, and drafts a reply that follows Amazon's messaging rules: no outside links, no request for a review. It offers the replacement part the owner's policy allows and holds the reply for approval. It records the order number and reason. In the CRM, the buyer's record shows the message, the reply and the missing part logged against the product.
What stays with your people
You decide what to send, when to accept a return, and how to answer an A-to-z claim.
The connection
- How it connects
- Over Amazon Seller's web API (HTTPS), or an MCP server where one exists. Its key is stored as a secret, scoped to the job, and never written into the AI employee's instructions. Set it up yourself in the Studio, or have us do it.
- What it reads and writes in Amazon Seller
- Order, Buyer-Seller Messages, Return request, A-to-z Guarantee claim, Listing, ASIN.
- Approval level
- Off, suggest, draft or autonomous, granted by you task by task. Outbound texts and deletions never pass draft.
- On the record
- Every call it makes to Amazon Seller is logged with what it did and when, so a person can pick up where it left off.
Industries that often run Amazon Seller
Questions about Amazon Seller
- Does it follow Amazon's rules on buyer messages?
- AgentWorks builds the agent to them: no outside links, no marketing, no review pressure. Each reply waits for your approval unless you turn that off.
- Can it see buyers' real email addresses?
- No. Amazon keeps buyer contact details private, so the agent works through Buyer-Seller Messages and records the buyer by order.
- Will it change our listings?
- No. It reports which questions and returns keep coming up so you can update the listing yourself.
