Integrations · Productivity
Put an AI employee to work in Jira.
Issue and project tracking for software and IT teams. Your AI employee connects to it over Jira's web API, works at the approval level you set, and logs every action it takes.
What an AI employee can do in Jira
- Your service desk agent turns client emails and calls into Jira tickets with the details filled in.
- It tells the client where their ticket stands without pulling in an engineer.
- It flags tickets about to miss their response time.
An example in Jira
A managed IT provider supports a few dozen small offices. A dental office manager calls because the front-desk printer will not connect after an update. The agent takes the call, asks which workstation and what changed, and opens an Issue in the right Jira project with the request type, the steps already tried and the office's contact details. When a technician comments that a driver fix is ready, the agent texts the office manager to ask for a good time. The ticket, the call and the promised time land on the office's account in the CRM.
What stays with your people
Your technicians decide priority, the fix and when an issue is truly resolved; the agent never closes a ticket on its own judgment.
The connection
- How it connects
- Over Jira's web API (HTTPS), or an MCP server where one exists. Its key is stored as a secret, scoped to the job, and never written into the AI employee's instructions. Set it up yourself in the Studio, or have us do it.
- What it reads and writes in Jira
- Issue, Project, Request type, Queue, Comment, Sprint.
- Approval level
- Off, suggest, draft or autonomous, granted by you task by task. Outbound texts and deletions never pass draft.
- On the record
- Every call it makes to Jira is logged with what it did and when, so a person can pick up where it left off.
Industries that often run Jira
Questions about Jira
- Will the agent change priorities or reassign issues in Jira?
- Only if you want it to. Most businesses have it fill in fields and add comments while a person sets priority and assignee. AgentWorks builds the agent around your projects and workflow, with access limited to what that job needs.
- Does it work with Jira Service Management queues?
- Yes, it can be built to work the queues and request types you already use, so new requests arrive in the same place your team looks today.
- Can clients see internal comments through the agent?
- No. The agent is built to share status and public replies only; internal notes stay internal.
