Integrations · Healthcare
AgentWorks agents connect to Epic and automate patient communication and front-office work.
The electronic health record used by many health systems. AgentWorks builds the agent around how your business uses it, and the agent records its work in your CRM so nothing it does is invisible. Get your assessment to see how it works in your business.
Get my Industry AssessmentWhat the agent does in Epic
- Your front-office agent answers scheduling and refill calls and routes clinical questions to staff.
- It prepares the intake details a scheduler needs before booking in Epic.
- It follows up on missed appointments and records the outcome.
Where the work is recorded
An agent that cannot record what it did is a chatbot. Every agent writes calls, requests and follow-ups, on the patient record in the CRM, in the EngageSuite360 CRM your team already sees, so a person can pick up exactly where the agent left off.
