Put an AI employee to work in FedEx.

What an AI employee can do in FedEx

• Your shipping agent answers "where is it?" from FedEx tracking without a person looking it up.
• It warns the customer about a delay before they have to ask.
• It records every exception on the order and the account.

An example in FedEx

A small medical supply distributor ships orders by FedEx to clinics. A clinic calls asking where its box of gloves is. The agent finds the Tracking number on the order, sees a Delivery exception for a closed loading dock, and tells the caller what happened. It asks when someone will be there and passes the new time to your shipping staff to arrange. For a damaged item, it drafts a Return label for approval. The exception and the fix are recorded on the order and the clinic's account in the CRM.

What stays with your people

Your shipping staff choose carriers and service levels, approve returns and handle any claim.

The connection

How it connects

Over FedEx's web API (HTTPS), or an MCP server where one exists. Its key is stored as a secret, scoped to the job, and never written into the AI employee's instructions. Set it up yourself in the Studio, or have us do it.

What it reads and writes in FedEx

Shipment, Tracking number, Pickup, Return label, Delivery exception.

Approval level

Off, suggest, draft or autonomous, granted by you task by task. Outbound texts and deletions never pass draft.

On the record

Every call it makes to FedEx is logged with what it did and when, so a person can pick up where it left off.

Industries that often run FedEx

Questions about FedEx

Does it book freight in FedEx on its own?

No. It reads tracking and prepares requests like pickups or return labels, which wait for your approval unless you change that.

Can it file a damage claim?

It can gather the photos and details a claim needs, but filing it stays with your staff.