Integrations · Logistics
AgentWorks agents connect to FedEx and automate shipment and customer updates.
Parcel and freight shipping. AgentWorks builds the agent around how your business uses it, and the agent records its work in your CRM so nothing it does is invisible. Get your assessment to see how it works in your business.
Get my Industry AssessmentWhat the agent does in FedEx
- Your shipping agent answers "where is it?" from FedEx tracking without a person looking it up.
- It warns the customer about a delay before they have to ask.
- It records every exception on the order and the account.
Where the work is recorded
An agent that cannot record what it did is a chatbot. Every agent writes shipments, exceptions and customer updates, on the account, in the EngageSuite360 CRM your team already sees, so a person can pick up exactly where the agent left off.
