Will the agent take payment for a booking?

No. It passes the request to an advisor who quotes and collects payment through your normal process.

Can it handle a whole group at once?

It can track every guest in a group and send each the right reminders, recording each one on their own contact.

What if Amadeus shows a schedule change?

It tells the affected traveler and puts the change on the queue for an advisor to review.

Put an AI employee to work in Amadeus.

A global distribution system for airline, hotel and car booking. Your AI employee connects to it over Amadeus's web API, works at the approval level you set, and logs every action it takes.

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What an AI employee can do in Amadeus

Your trip agent handles the first conversation for every new trip inquiry.
It sends the traveler their itinerary and the reminders before departure.
It hands complex changes to an agent with the context already written down.

An example in Amadeus

A small agency that plans destination weddings books air and hotel through Amadeus. A guest emails asking to arrive a day early and add a room. The agent confirms which wedding group they belong to, checks the Itinerary on their PNR, and writes the change request with dates and room type onto the Queue for a travel advisor. It tells the guest a person will confirm prices. Before departure it sends each guest their final Itinerary and a reminder. Every request and reminder is recorded on the guest in the CRM.

What stays with your people

Your advisors quote prices, confirm bookings and handle payment; the agent sets up the request and keeps guests informed.

The connection

How it connects: Over Amadeus's web API (HTTPS), or an MCP server where one exists. Its key is stored as a secret, scoped to the job, and never written into the AI employee's instructions. Set it up yourself in the Studio, or have us do it.
What it reads and writes in Amadeus: PNR, Queue, Profile, Itinerary, Ticket.
Approval level: Off, suggest, draft or autonomous, granted by you task by task. Outbound texts and deletions never pass draft.
On the record: Every call it makes to Amadeus is logged with what it did and when, so a person can pick up where it left off.

Industries that often run Amadeus

Travel Hospitality

Questions about Amadeus

Will the agent take payment for a booking?: No. It passes the request to an advisor who quotes and collects payment through your normal process.
Can it handle a whole group at once?: It can track every guest in a group and send each the right reminders, recording each one on their own contact.
What if Amadeus shows a schedule change?: It tells the affected traveler and puts the change on the queue for an advisor to review.

Other Travel integrations

Sabre