Insurance
Your AI Underwriting Assistant, Claims Processor & Client Manager
"Quote comparisons across carriers taking hours per prospect?"
AI employees that handle policy quoting, claims intake, client renewals, and compliance documentation. Process more policies with fewer errors and faster turnaround.
By the numbers: In a secret-shopper test of 25 leading US insurers and agencies, online quote requesters waited an average of 2.3 days for a phone call, and 39% never received a call back. Source: Velocify, Insurance Industry Online Buyer Experiences study (press release via PR Newswire), 2014.
A Day in the Life of Franklin
Your AI Insurance Agent
- Prospect calls for a policy quote during a lunch rush
- Franklin answers instantly, identifies the policy type needed
- Collects key details: coverage amount, property info, claims history
- Generates a preliminary quote and emails the breakdown
- Tags the lead as "quote sent" and schedules a follow-up call
Latest Insurance articles · newest first
One insurance problem at a time — what changes when an AI agent handles it.
- Your Lead Qualification Agent Screens Every Prospect While You QuoteSep 11, 2026
The AgentWorks Lead Qualification Agent answers new leads fast, checks them against carrier appetite and hands producers a complete lead package to act on.
- Deploy an Endorsement Agent and Confirm Every Policy Change Same DaySep 10, 2026
The AgentWorks Endorsement Agent takes policy change requests, files the right carrier form and sends the updated dec page, freeing CSRs for policyholders.
- Your First Notice of Loss Agent Takes the Claim Call While You ComfortSep 8, 2026
The AgentWorks First Notice of Loss Agent takes the loss details, verifies coverage and files with the carrier, so your CSR stays with the policyholder.
- Your Retention Agent Reaches At-Risk Accounts Before Renewal HitsSep 7, 2026
The AgentWorks Retention Agent spots at-risk accounts early, runs save outreach and shops other markets, so account managers can keep households.
- Producers Keep More Accounts When Loss Trends Surface Before RenewalSep 6, 2026
The Claims Analytics Agent pulls claims from every carrier, calculates loss ratios by client and line, and flags worsening accounts so producers act early.
- Your Certificate of Insurance Issuance Agent Clears the COI QueueSep 5, 2026
The Certificate of Insurance Issuance Agent verifies coverage, applies the right additional insured wording and sends each COI, so CSRs stay with clients.
Challenges We Solve
- !Policy renewal management at scale
- !Claims intake and documentation
- !Quoting across multiple carriers
- !Regulatory compliance and documentation
- !Client communication during claims
AI-Powered Features
- Multi-carrier quoting and comparison
- Claims intake and documentation automation
- Policy renewal tracking and reminders
- Client communication throughout claims process
- Compliance documentation and audit preparation
- Cross-sell and upsell opportunity identification
- Loss run analysis and risk assessment
- Certificate of insurance generation
The five workflows every industry shares
The same five run in all 27 industries. What changes for insurance is the overlay: the records, the stages and the words. How it works.
The Insurance overlay: Policyholders, Policies, Quotes, Policies, Claims. Stages: Quote Request → Information Gathered → Quotes Compared → Quote Presented → Policy Bound → Renewal Review.
Intake and triage
Every call, text, email and form becomes a quote on the policyholder's record, with who, why and the next step. A fixed ladder of rules sorts it before any model is asked.
Touches: Opens the policy at Quote Request.
Follow-up
Moves each policy forward and writes down why each move happened. Chases the policies that have gone quiet, and stops when a person says stop.
Touches: Quote Request to Renewal Review, one stage at a time.
Scheduling
Books the visit, call or appointment on the calendar and on the policy, sends the confirmation and the reminder, and reschedules when the policyholder asks.
Touches: The calendar and the policy.
Quoting
Prepares the quote from your price book or template, sends it once a person approves it, and follows up until it is answered.
Touches: Quotes and the policy.
Reporting
Each day, what each agent did and what it proposed, built from the log of every action it took. Nothing is reported that was not recorded.
Touches: The record, read back to you.
Workflows specific to Insurance
Real automation workflows — your agents work in the tools your insurance business already uses, through each tool's own connection or in the browser, and record every result in your CRM.
Policy Quoting
AI collects risk information from clients, submits to multiple carriers simultaneously, compares quotes, and presents options with recommendation.
Claims Management
Handles first notice of loss, collects documentation, updates clients on claim status, and coordinates with adjusters.
Renewal Management
Tracks upcoming renewals, reviews coverage, contacts clients for updated information, and remarketing when better options exist.
Annual Impact for Insurance
Based on 24 workflows mapped across 5 departments
Department-by-Department Assessment
Every workflow mapped with friction score, time investment, and savings potential
| Workflow | Friction | Hrs/Wk | Annual Cost | Savings | Annual Savings |
|---|---|---|---|---|---|
New Policy Quoting Producers spend hours manually entering the same client data into 15 different carrier portals. Comp... | 8 | 20h | $57,200 | 55% | $31,460 |
Policy Renewal Processing Renewals stack up every month with no systematic prioritization. Premium increases trigger remarketi... | 7 | 15h | $39,000 | 60% | $23,400 |
Endorsement & Amendment Processing Endorsement requests come in via phone, email, and text with no standardized intake. Each carrier ha... | 6 | 10h | $23,400 | 65% | $15,210 |
Policy Cancellation Management Cancellations seem simple but the return premium calculations vary by carrier, pro-rata vs. short-ra... | 5 | 5h | $11,700 | 70% | $8,190 |
Certificate of Insurance Issuance Certificate requests flood in at 4:59 PM on Friday afternoons. Each one requires verifying current c... | 8 | 8h | $16,640 | 75% | $12,480 |
| Department Total | 58h | $147,940 | $90,740 |
Investment & Return
Conservative estimates based on your 24 mapped workflows
Conservative
Automate highest-ROI workflows first
Recommended
Full department coverage across your business
Full Deployment
Every workflow automated with dedicated agents
Supported Roles
Talk to an AI About Your Insurance Business
Call Ava, our AI voice agent, and hear exactly how AgentWorks can transform your insurance workflows. Available 24/7.
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