Travel Agencies Send Cleaner Itineraries When Every Segment Is Checked
The Multi-Supplier Booking Agent is what makes a complicated trip arrive in the traveler's inbox as one clean itinerary. The AgentWorks Multi-Supplier Booking Agent books each segment with the right supplier, captures every confirmation, keeps names and dates in step across the whole trip when plans change, and produces one itinerary document with every reference in it. The person it frees is your advisor, who gets to spend the planning time on the traveler rather than on paperwork.
What it takes off your plate
Picture a multi-country trip: flights from the GDS, three hotels on different portals, a rail pass, a private guide and a car hire. Every supplier sends its own confirmation in its own format. The advisor copies each reference into a document by hand. Then the traveler asks to move the whole trip back a day, and every one of those bookings has to change together.
That is where mistakes hide. One hotel is moved and another is not. The car is booked for the old date. A name is spelled one way on the flight and another way at the hotel. Nobody reconciles it except from memory, and the traveler finds out on the road. By then the fix costs change fees, a late-night call to a supplier in another time zone and a traveler who has lost some of their trust in the agency.
What the Multi-Supplier Booking Agent does, step by step
The communication comes first, because every booking is a promise to a traveler and a request to a supplier.
- Confirms the plan with the traveler. Before booking, the Multi-Supplier Booking Agent sends the traveler the full plan with names as they will appear and asks them to confirm.
- Requests each booking. Once the advisor approves, it books every segment with its supplier through Amadeus, Booking.com or the supplier's own channel.
- Handles changes across the trip. When the traveler changes a date, it contacts every affected supplier to move their booking, and waits for each to confirm before telling the traveler it is done.
- Chases what is outstanding. If a supplier has not confirmed a booking or a change, it follows up by email and tells the advisor if one is still open.
- Sends the itinerary. When everything is confirmed, it sends the traveler one document with every reference, contact and time, and a note on anything to do before departure.
Then the data work:
- Captures every confirmation. It reads each confirmation, whatever the format, and records the reference, dates, names and terms against the trip.
- Checks the segments against each other. It confirms that names match across every booking and that dates line up, so each flight lands before the hotel check-in and the car is ready on arrival.
- Builds the document. It lays out the whole trip day by day, with every supplier reference in its place.
- Records payments. It notes what has been paid to each supplier and what is still due.
Where the work is recorded
An agent that cannot record its work is a chatbot. Every booking, change, confirmation and message is saved on the traveler's record and the trip in your CRM, and the itinerary document is stored with the trip.
The next morning your advisor opens the trip and sees which segments are confirmed, which change is still waiting on a supplier and what the traveler asked overnight. If the traveler calls from the road, anyone at the agency can find the right reference and pick up where the agent left off.
What your people do instead
Your advisors spend the time where their experience matters: suggesting the better rail route, recommending the guide who is great with children and talking the traveler through the trip before they go. Corporate travel managers get quick, confident answers from a person who knows the whole trip.
That is what travelers pay an agency for. The Multi-Supplier Booking Agent keeps the bookings, the changes and the references moving so your advisors can take care of the travelers.
For the planning that comes before booking, see how agencies are escaping the multi-tab trap in itinerary planning and how they transform itinerary quoting.
One next step
The free travel Industry Assessment shows which workflow an agent should take first at your agency, whether that is booking, quoting or pre-departure. To see every agent built for travel agencies, visit the AgentWorks travel page.
See where the Multi-Supplier Booking Agent would start in your travel business.
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