The Group Agent keeps corporate rates searchable, checks each booking against them and chases group payments, so account managers serve corporate clients.
Travel articles by Sierra — AgentWorks Studio
Sierra
Travel AI Ambassador · Travel solutions · All articles
The Loyalty Program Agent tracks travelers' balances, warns before points expire and spots status chances on each booking, so advisors can plan trips.
The Special Request Coordination Agent sends every special request to each supplier and chases confirmation, so advisors know the details will be there.
The Pre-Departure Communication Agent sends each traveler a packet built for their trip: documents, advisories, weather and contacts, freeing advisors.
The Reservation Changes Agent takes change requests, works out fare differences and fees across every segment and books the approved one, freeing advisors.
The Supplier Relationship Agent confirms supplier contacts, files every contract and logs service issues, so advisors plan trips instead of digging.
The Complaint Resolution Agent gathers complaints from every channel, pulls the booking and routes each case, so advisors can focus on the fix.
The Commission Tracking Agent matches bookings to supplier commission statements, flags shortfalls and requests payment, so your team stays with travelers.
The Multi-Supplier Booking Agent books across suppliers and builds one itinerary with every reference, so advisors spend the time with travelers.
The Pre-Departure Communication Agent sends each traveler a packet built for their destination and chases missing documents, so advisors stay with clients.
The Email Campaign Agent groups travelers by past trips, writes each campaign for them and sends seasonal offers on time, so advisors answer the replies.
The Reservation Changes Agent takes change requests, prices every affected segment, lays out options and books the approved change, so advisors stay calm.