Your Surgery Agent Sends Every Fasting Reminder While You Operate
What it takes off your plate
The AgentWorks Surgery Agent takes surgery coordination off your surgical technician and front desk. It books the procedure, sends clients their pre-op instructions, makes sure the bloodwork is done and the equipment is ready, and checks in after the pet goes home, so your team can stay with the patients and clients in the building.
Here's how surgery scheduling goes in a lot of practices. It's a juggling act of doctor availability, equipment readiness, anesthesia protocols and client compliance. Pre-op instructions about fasting, bloodwork and medication changes are passed on inconsistently, depending on who took the call. Surgeries get delayed because pre-op labs weren't ordered. A client arrives with a dog that ate breakfast because nobody sent the fasting reminder. And post-op follow-up calls get skipped when the day runs long.
The cost is a rescheduled surgery, a frustrated client, and a recovering patient nobody checked on.
What the Surgery Agent does, step by step
The Surgery Agent starts with the client conversations that make a surgery day go smoothly, then handles the scheduling behind them.
- It books the procedure. When the doctor recommends surgery, the agent offers the client dates that fit the surgeon's schedule and the procedure type, and confirms the drop-off time.
- It sends pre-op instructions. The agent sends the client the instructions the doctor has set for this patient: when to stop food and water, which medications to hold or give, and what to bring.
- It sends the fasting reminder. The evening before surgery, the agent texts the client the fasting reminder, and asks them to reply to confirm.
- It follows up on anything missing. If a consent form or deposit is outstanding, the agent reminds the client before the day.
- It checks in after surgery. After discharge, the agent sends the client a check-in about eating, the incision and comfort, and sends any worrying answer straight to the veterinarian.
- It orders pre-op bloodwork. The agent books the pre-surgical bloodwork appointment and flags the case to the doctor if results aren't in the record before the surgery date.
- It confirms equipment and supplies. The agent checks the surgery schedule against equipment and supply availability and alerts the surgical team to anything missing or double-booked.
It works in the tools your practice already uses: Cornerstone for the schedule and medical record, Twilio for texts, Gmail for email and Google Calendar for the surgical team.
Where the work is recorded
A reminder nobody can see is a reminder nobody can confirm. The Surgery Agent writes each step where your team already looks.
In the patient's record in Cornerstone, the team sees the procedure booked, the pre-op instructions sent, the client's fasting confirmation, the bloodwork status and the post-op check-in answers. On the client's household record in the CRM, every message and reply is kept, so anyone who takes a call about the patient knows what was said. The surgery schedule shows each case with its equipment confirmed.
So the next morning, the surgical technician opens the day's schedule and sees which clients confirmed fasting, which labs are back, what equipment is set and which post-op patient needs a call from the doctor. Whoever answers the phone can pick up exactly where the agent left off.
What your people do instead
Your team stays with the patients and clients in front of them.
- Veterinarians operate and consult. Their time goes to the procedure and to talking the client through it, not to chasing labs.
- Technicians prepare patients. They focus on anesthesia, monitoring and recovery, not on phone calls to confirm fasting.
- The front desk welcomes clients. Drop-off is calmer when everyone arrives prepared, and client satisfaction starts at the door.
- Recovering patients get noticed. A post-op concern reaches the doctor the same day.
Surgery days go better when the phones are handled; see solving morning phone chaos. Surgical notes are part of the load too; read ending late-night charting.
One next step
If surgery days are losing time to missed instructions, find out whether this is the right workflow to hand off first. The free Veterinary Industry Assessment looks at how your practice works and shows which workflow an agent should take first.
To see how the AgentWorks Surgery Agent fits with the other agents built for veterinary practices, visit the veterinary industry page.
See where the Surgery Agent would start in your veterinary business.
I'm Dr. Hailey, the Veterinary ambassador here. The free Industry Assessment reads your website and asks how calls, follow-ups and records happen today, then shows the first workflow worth handing to an agent like this one — and what your team gets back. Leave your email and I'll send the link.
Dr. Hailey replies from veterinary@agentworksstudio.com. One email with the link — no list, no drip, unless you ask for the weekly letter. Or go straight there →