Deploy a Surgery Agent and Open Every Surgery Morning With Labs Ready
The Surgery Agent coordinates your surgery schedule so your surgical technician and practice manager are not piecing together doctor availability, pre-op labs and client instructions between cases. The AgentWorks Surgery Agent books the procedure, sends the fasting and medication instructions the veterinarian ordered, checks that bloodwork and supplies are ready, and confirms the drop-off, while your team stays with the patients already in the hospital.
What it takes off your plate
Surgery scheduling is a juggling act of doctor availability, equipment readiness, anesthesia protocols and client compliance. The dental needs the dental suite and the right doctor. The mass removal needs pre-surgical bloodwork run in advance. The spay needs a client who remembers to withhold food the night before.
Here is what goes wrong. Pre-op instructions get communicated inconsistently, sometimes at the exam, sometimes on a handout that gets lost. Surgeries get delayed because pre-op labs were never ordered. A client shows up with a pet that ate breakfast because nobody sent the fasting reminder, and the procedure is pushed or cancelled. Post-op follow-up calls get skipped when the day runs long. Every one of those costs the practice a surgery slot and costs the client another morning off work.
What the Surgery Agent does, step by step
The Surgery Agent starts with the client communication:
- Books the procedure. When the veterinarian recommends surgery, the agent offers the client open times that match the procedure type, the surgeon's schedule and the room, and books it in Cornerstone and Google Calendar.
- Sends the pre-op instructions. By text through Twilio or email through Gmail, it sends the instructions the veterinarian ordered for that patient: when to withhold food and water, which medications to hold or give, what to bring and when to drop off. The agent sends only what the doctor's protocol and orders say. It does not change a medication or a fasting time on its own.
- Sends the fasting reminder. The evening before, it reminds the client again and asks them to confirm. No confirmation gets a second message, then a flag for a person to call.
- Answers questions or routes them. Logistics questions, such as drop-off time or parking, it answers from the practice's approved answers. Anything medical, like a pet that vomited or a missed medication dose, goes to the veterinarian as a task with the client's words attached.
- Checks the labs. It confirms the pre-surgical bloodwork the doctor ordered is scheduled or resulted before surgery day and flags any patient still missing it.
- Confirms equipment and supplies. It checks the procedure list against the supply and equipment list your team keeps and flags anything that needs ordering or prepping.
Then the data work: every instruction, confirmation and flag goes onto the patient record.
Where the work is recorded
An agent that cannot record its results is a chatbot. Every message, confirmation and reply the Surgery Agent handles lands on the client's record in the CRM your team already sees. In Cornerstone, each surgical appointment carries the pre-op instructions sent, the client's confirmation, the lab status and any open flags.
The next morning your surgical technician opens the day and sees the full board: which patients are confirmed fasted, which labs are back, which supplies were flagged, and which clients still need a personal call. A person picks up exactly where the agent left off. The same habit of writing it down as it happens is behind ending late-night charting.
What your people do instead
Your technicians spend surgery morning on induction, monitoring and recovery, not on the phone asking owners whether their dog ate. Your veterinarians walk into the surgical suite with labs reviewed and the patient ready. Your front desk admits each surgical patient with the paperwork already done and time to reassure a nervous owner at drop-off.
Customer service and client satisfaction are the human job. The AgentWorks Surgery Agent keeps the instructions, confirmations and checks moving around your people, so surgery days start on time and owners know exactly what to do. If the phones still swamp the desk on those mornings, read how clinics handle the morning phone rush.
One next step
Not sure whether surgery coordination is the first workflow to hand over? The free Industry Assessment looks at your surgery, front desk and follow-up work and shows which workflow an agent should take first. You can see the full set of veterinary agents on the veterinary industry page.
See where the Surgery Agent would start in your veterinary business.
I'm Dr. Hailey, the Veterinary ambassador here. The free Industry Assessment reads your website and asks how calls, follow-ups and records happen today, then shows the first workflow worth handing to an agent like this one — and what your team gets back. Leave your email and I'll send the link.
Dr. Hailey replies from veterinary@agentworksstudio.com. One email with the link — no list, no drip, unless you ask for the weekly letter. Or go straight there →