Your Multi-Supplier Booking Agent Checks Every Name and Date for You
The Multi-Supplier Booking Agent takes the booking and the checking off your advisor's desk. The AgentWorks Multi-Supplier Booking Agent books each segment of a trip with the right supplier, captures every confirmation, checks that the traveler's name and the dates match across every segment, and produces one itinerary with all the references in it. Your advisor stays on the phone with the traveler instead of copying numbers between screens.
What it takes off your plate
Here is how a multi-supplier trip gets booked today. The advisor books the flight in the GDS, the hotel on its portal, the transfer by email and the tours through a local operator. Each confirmation arrives in a different format. The advisor copies each number into the itinerary by hand. One missed detail, such as a middle name left off the ticket, a hotel booked for the wrong night or a double room instead of a twin, and the trip is in trouble before it starts.
Reconciling who has been paid and what is confirmed happens from memory. When a traveler calls from the airport, the advisor scrambles to find the right number. Corporate accounts feel this most, because a travel manager expects every booking for every traveler to be right the first time, and one bad trip is remembered longer than a year of smooth ones.
What the Multi-Supplier Booking Agent does, step by step
The communication comes first, because every booking starts and ends with a confirmation.
- Confirms the details with the traveler. Before booking, the Multi-Supplier Booking Agent emails the traveler the names exactly as they will appear on tickets, the dates and the room types, and asks them to check against their passports.
- Places the bookings. Once the advisor approves, it books each segment with the supplier through Amadeus, Booking.com or the supplier's own channel.
- Chases missing confirmations. If a supplier has not confirmed, it follows up by email until the confirmation arrives, and tells the advisor if one stays open.
- Asks about mismatches. When a detail does not match, such as a name spelled differently or a hotel night that does not line up with the flight, it asks the supplier or the traveler to correct it and alerts the advisor.
- Sends the itinerary. When every segment is confirmed and checked, it sends the traveler one itinerary with all the references and reminds them of anything they need to do before departure.
Then the data work:
- Captures confirmations. It reads each confirmation, whatever the format, and records the number, dates, names and terms against the trip.
- Checks every segment. It compares names, dates and room types across the flights, hotels, transfers and tours, so the pieces fit together.
- Builds the itinerary document. It produces one consolidated itinerary with every reference, contact and time in order.
- Reconciles payments. It records what has been paid to each supplier and what is still due, so nothing relies on memory.
Where the work is recorded
An agent that cannot record its work is a chatbot. Every booking, confirmation, correction and message lands on the traveler's record and the trip in your CRM, and payments are recorded against each supplier.
The next morning your advisor opens the trip and sees which segments are confirmed, which confirmation is still outstanding, which corrections were made and what is left to pay. When the traveler calls from the check-in desk, anyone at the agency can find the right number right away and pick up where the agent left off.
What your people do instead
Your advisors spend the time on travelers: talking through the trip before they go, answering the nervous first-timer's questions and looking after the corporate accounts who book with you every month. When something goes wrong on the road, they have the full picture and can fix it calmly.
That is the service travelers remember and come back for. The Multi-Supplier Booking Agent keeps the confirmations, the checks and the paperwork moving so your advisors can take care of the people.
For the step before booking, see how agencies are escaping the multi-tab trap in itinerary planning and how advisors are reclaiming the itinerary craft.
One next step
The free travel Industry Assessment shows which workflow an agent should take first at your agency, whether that is booking, quoting or follow-up. To see every agent built for travel agencies, visit the AgentWorks travel page.
See where the Multi-Supplier Booking Agent would start in your travel business.
I'm Sierra, the Travel ambassador here. The free Industry Assessment reads your website and asks how calls, follow-ups and records happen today, then shows the first workflow worth handing to an agent like this one — and what your team gets back. Leave your email and I'll send the link.
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