Your Post-Trip Follow-Up Agent Welcomes Travelers Home for You
What it takes off your plate
The AgentWorks Post-Trip Follow-Up Agent takes the welcome-home work off your advisors. It asks travelers how the trip went, routes any refund request to the right person, and keeps in touch until they're ready to plan again, so your advisors can focus on the clients who are planning or travelling right now.
Here's how post-trip goes at most agencies. It's the first thing dropped when the team is busy. Surveys go out weeks after the trip, when the traveler has forgotten the name of the hotel. Refund requests for a cancelled excursion or a room that wasn't as booked sit in someone's inbox. And the moment when a client is still glowing about the trip and already thinking about the next one passes without anyone reaching out.
The cost is the repeat booking that went to a website, and the unhappy traveler who never heard back about their refund.
What the Post-Trip Follow-Up Agent does, step by step
The Post-Trip Follow-Up Agent starts with the messages travelers should get, then handles the records behind them.
- It welcomes them home. Shortly after the return date, the agent sends a personal note from the advisor: welcome back, and a short survey about the trip, naming the actual hotels, guides and experiences booked.
- It follows up on the survey. If the traveler hasn't answered, the agent sends one gentle reminder, by email or text.
- It routes refund requests. When a traveler mentions a supplier problem or asks for a refund, the agent thanks them, tells them who will handle it, and routes it to the advisor or operations person with the booking details and the traveler's words.
- It asks for a review. When the feedback is positive, the agent asks the traveler to share a review where the agency collects them.
- It nurtures the next trip. Based on the trip type and the season, the agent starts a sequence with ideas that fit: a honeymoon couple hears about anniversary trips, a family hears about the next school break.
- It hands warm travelers to the advisor. When a traveler replies with interest, the agent passes them to their advisor with the conversation attached.
- It updates the client profile. Everything the traveler shared, such as what they loved and what they'd change, goes into their profile for the next trip.
It works in the tools you already use: Gmail and Twilio for messages, Mailchimp for nurture sequences and Google Docs for trip records.
Where the work is recorded
A follow-up nobody else can see can't be continued. The Post-Trip Follow-Up Agent writes each step where your team already looks.
On the traveler's record in the CRM, your advisors see the survey and its answers, every message, any refund request and its status, and each nurture message sent. On corporate accounts, the account owner sees feedback across all the account's travelers. Supplier feedback is recorded against the supplier too, so the next advisor who books that hotel knows what past travelers said.
So the next morning, the advisor opens the list and sees who came home, who answered, which refund needs action today and which past client just asked about a new trip. Whoever picks up the conversation can read the whole thread and continue from where the agent left off.
What your people do instead
Your advisors stay with the travelers in front of them.
- Advisors plan active trips. Their time goes to the clients booking now, not to catching up on who came home last month.
- Refunds get handled with care. A person handles the supplier conversation, and the traveler hears back promptly. That's customer service where it matters most.
- Next trips start warm. When a past client is ready, the advisor gets the call with the profile and the history in hand.
- Suppliers get honest feedback. The owner can raise issues with a supplier based on what travelers actually said.
A good repeat trip still starts with a great itinerary. See how AI transforms agency quoting and reclaiming the itinerary craft.
One next step
If travelers come home to silence, find out whether post-trip follow-up is the right workflow to hand off first. The free Travel Industry Assessment looks at how your agency works and shows which workflow an agent should take first.
To see how the AgentWorks Post-Trip Follow-Up Agent fits with the other agents built for travel agencies, visit the travel industry page.
See where the Post-Trip Follow-Up Agent would start in your travel business.
I'm Sierra, the Travel ambassador here. The free Industry Assessment reads your website and asks how calls, follow-ups and records happen today, then shows the first workflow worth handing to an agent like this one — and what your team gets back. Leave your email and I'll send the link.
Sierra replies from travel@agentworksstudio.com. One email with the link — no list, no drip, unless you ask for the weekly letter. Or go straight there →