Agencies Win Better Terms When Every Submission Is Complete
Commercial accounts earn better terms from underwriters when the AgentWorks Risk Assessment Data Gathering Agent makes sure every submission is complete, and the person it frees is the commercial account manager who assembles submissions today. She builds each package by hand, checks it against what she remembers each market wants, and discovers a missing driver list only after the underwriter asks. The Risk Assessment Data Gathering Agent builds the checklist for the risk, collects and checks each document, and packages the submission the way each carrier prefers.
What it takes off your plate
Ask a commercial account manager what happens to an incomplete submission and she will tell you: the underwriter either declines it or quotes it with terms that assume the worst. A missing year of loss history reads as a problem. An unsigned supplemental application stalls the file. A vehicle schedule that does not match the driver list raises questions nobody has time to answer.
She knows what a complete submission looks like. But each risk type is different, each market asks for things its own way, and she is assembling several submissions at once while answering service calls from existing policyholders. The cost is weaker quotes, longer turnaround, and producers who lose accounts they should have won.
What the Risk Assessment Data Gathering Agent does, step by step
The Risk Assessment Data Gathering Agent starts with the people who hold the information, then does the validation and packaging.
- Asks the client for what is missing. The agent emails the insured's contact a clear request for each outstanding item, explaining why the underwriter needs it, and follows up until it arrives.
- Confirms answers with the client. When a questionnaire answer is unclear or conflicts with another document, the agent asks the client to confirm, rather than letting the underwriter find it.
- Updates the account manager. She gets a short note when a submission is complete or when an item is stuck and needs a personal call.
- Builds the checklist by risk type. For a contractor, a restaurant, a manufacturer or a fleet, the agent builds the list of what the markets you use require: loss runs, property values, driver lists, vehicle schedules, financial statements, supplemental applications.
- Validates completeness. It checks each document against the checklist: loss runs current and signed, values stated for every location, every driver on the schedule, every question answered, every signature present.
- Cross-checks for consistency. The agent compares documents against each other, such as revenue on the application against the financial statement, and flags conflicts.
- Packages by carrier. Once complete, it assembles the underwriting package in the format each carrier prefers, with a cover summary for the underwriter.
Where the work is recorded
Every request and confirmation with the client lands on the account's record in the CRM your agency already uses, so the producer and account manager both see what was asked and answered.
The documents, the validated checklist and the finished packages are filed in your agency management system, such as Applied Epic, attached to the opportunity or renewal.
What your account manager sees the next morning: each commercial submission in progress with its checklist status, the conflicts found and the questions already sent to the client, and the packages that are complete and ready to go to market.
What your people do instead
With the Risk Assessment Data Gathering Agent carrying the validation and packaging, your account managers spend time with policyholders: explaining a coverage change to a business owner, helping with a certificate a client needs today, answering the question that keeps a renewal on the books. Your producers present options to the prospect with confidence, because the submission behind the quote was complete.
Underwriters notice, too. An agency whose submissions arrive complete is an agency whose files get read first. Over time, that reputation with the markets becomes an advantage your producers can point to when a prospect asks why they should move their account.
A complete submission leads into quoting. See how agencies approach automating multi-carrier insurance quotes and fixing the quoting bottleneck.
One next step
The free Insurance Industry Assessment reviews your underwriting support, quoting and service workflows and shows which one an agent should take first. To see the AgentWorks Risk Assessment Data Gathering Agent with the other agents built for agencies, visit the insurance industry page.
See where the Risk Assessment Data Gathering Agent would start in your insurance business.
I'm Franklin, the Insurance ambassador here. The free Industry Assessment reads your website and asks how calls, follow-ups and records happen today, then shows the first workflow worth handing to an agent like this one — and what your team gets back. Leave your email and I'll send the link.
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