The SLA Monitoring Agent watches every ticket against its SLA timer, warns before breaches and drafts monthly reports and QBR decks, freeing your vCIO.
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The Ticket Triage Agent reads each ticket, sets priority by the client's SLA tier and routes it to the right technician, freeing your dispatcher.
The AgentWorks Ticket Triage Agent reads, classifies and routes every ticket by SLA tier and skill, so your dispatcher and techs stay on client work.