The Guest Complaint Resolution Agent gathers complaints from every channel, routes each to the right owner and checks back with guests, freeing managers.
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The Guest Feedback Agent watches reviews, asks every guest how the visit went and flags problems for recovery, so your GM stays on the floor with guests.
The Guest Feedback Agent sends post-visit surveys, flags unhappy guests for a same-day call and drafts review replies, so your GM can fix what went wrong.