Your Dispatch Agent Matches Every Load to the Right Driver and Truck
What it takes off your plate
The AgentWorks Dispatch Agent takes load assignment and driver messaging off your dispatchers. Today a dispatcher covers a Load by calling drivers one at a time, working from memory about who is near the pickup, who has the right trailer and who still has hours on their clock. Details go out as a mix of phone calls, texts and in-cab messages, each worded differently. When a pickup slides or a driver runs out of hours, the change ripples through the rest of the day, and nobody can see which Loads are now at risk.
The dispatcher ends the shift hoarse and behind, and the drivers get the leftovers of their attention.
What the Dispatch Agent does, step by step
The Dispatch Agent starts with the driver conversations that eat the dispatcher's day, then keeps the board current.
- Checks who can run it. For each Load ready to dispatch, it reviews driver location, equipment type, hours of service remaining from the ELD, the driver's home time requests and the delivery deadline.
- Offers the Load to the best match. It sends the best-matched driver an offer through the in-cab system or text, with pickup, delivery, miles and timing, and waits for accept or decline.
- Moves down the list on a decline. If the driver declines or does not answer in the time you set, it offers the Load to the next match and tells the dispatcher if no one fits.
- Sends one complete dispatch message. On acceptance, the driver receives a single standard message with the pickup address and appointment, reference numbers, route instructions, dock or site notes, hazmat or seal requirements and the paperwork needed at pickup and delivery.
- Confirms with the shipper. It sends the shipper Contact on the account the driver and truck assigned and the expected arrival.
- Tracks check calls. It asks drivers for arrival, loaded and departed updates at each stop, and follows up when an update is missed.
- Flags Loads at risk when the day changes. When a pickup runs late or a driver's hours will not cover the next Load, it shows the dispatcher which later Loads are now at risk and proposes a reassignment.
The dispatcher approves any reassignment; the agent keeps everyone informed.
Where the work is recorded
The Dispatch Agent records every step where your team already looks, so the dispatch board reflects what is really happening.
In the TMS, each Load shows the driver and truck assigned, the offer history, the dispatch message sent, each check call and every change with its reason. When a Load is reassigned, the record shows who had it before and why it moved.
On the Shipper Account in the CRM, the team sees each assignment confirmation and arrival update sent to the shipper's Contacts, so a rep taking the shipper's call knows exactly what they have been told.
The next morning, the day dispatcher opens the board and sees which Loads were covered overnight, which drivers have accepted tomorrow's work, which offers were declined and which Loads are still open. They pick up exactly where the agent left off. An agent that could not record its results would just be a chatbot; this one hands your dispatch desk a board it can trust.
What your people do instead
Your dispatchers stay with the drivers who need a person: the driver who has been out too long and needs home time sorted, the new driver learning your customers, the breakdown on the shoulder that needs calm help. They make the judgement calls on reassignments instead of spending the morning on phone tag.
Your drivers get clear, complete instructions every time, which means fewer callbacks and less time waiting at the dock for information. Shippers hear who is coming before they have to ask.
Dispatch sits between planning and delivery. For the step before, see how the Load Planning Agent builds tomorrow's Loads; for the step after, see how the Shipment Agent sends every milestone to the shipper.
One next step
To see whether dispatch or another workflow should go to an agent first, take the free Logistics Industry Assessment. It shows which workflow an agent should take first in your operation. To see the AgentWorks Dispatch Agent alongside the other agents built for logistics, visit the Logistics industry page.
See where the Dispatch Agent would start in your logistics business.
I'm Rusty, the Logistics ambassador here. The free Industry Assessment reads your website and asks how calls, follow-ups and records happen today, then shows the first workflow worth handing to an agent like this one — and what your team gets back. Leave your email and I'll send the link.
Rusty replies from logistics@agentworksstudio.com. One email with the link — no list, no drip, unless you ask for the weekly letter. Or go straight there →