Your Order Agent Checks Every Order Before the Label Prints
What it takes off your plate
The AgentWorks Order Agent takes every order from Shopify, Amazon, eBay and your wholesale accounts into one queue, checks it, and routes it to the right fulfillment location before a label is printed. That frees your operations manager from the morning order sort and gives the time back to the customers and wholesale buyers who need a person.
Here is the morning without it. Orders arrive from four channels in four formats. Somebody exports them into a spreadsheet, scrubs duplicates, and picks a warehouse by hand. An address with a missing unit number isn't caught until the label fails at the packing station. A card-testing order with a mismatched billing address slips through because the review was a quick glance during the rush. A wholesale order gets keyed in by hand from an email and ships short.
What it costs: hours of copy-and-paste every morning, reships and returned parcels, chargebacks on orders that should have been held, and a warehouse that starts the day behind.
What the Order Agent does, step by step
The Order Agent starts with the messages that fix an order before it moves, then does the routing.
- Confirms the address with the customer. When an address fails verification (a missing apartment number, a street that doesn't match the postal code), the agent emails or texts the customer to confirm it and holds the order until they answer.
- Asks for verification on risky orders. When an order carries fraud indicators, such as a billing and shipping mismatch or a rush of attempts on one card, the agent holds it and asks the customer to confirm, or passes it to your ops manager with the reasons listed.
- Acknowledges wholesale orders. When a wholesale account sends a purchase order by email, the agent confirms receipt, lines, and ship date back to the buyer.
- Pulls every channel into one queue. Shopify, Amazon, eBay and wholesale orders land in a single list with the same fields, no matter where they came from.
- Routes each order. It sends each order to the fulfillment location that holds the stock and is closest to the customer, and splits it when one location can't fill every line.
- Hands clean orders to fulfillment. Verified orders flow into ShipStation ready for a label, so the packing station only sees orders that will ship.
- Tracks processing time. It watches every order against your processing commitment and alerts the ops manager when one is at risk of missing its ship window.
Where the work is recorded
Every step the Order Agent takes is written where your team already works. The customer's record in the CRM shows the address confirmation request and the reply, or the verification request on a held order. The order shows which channel it came from, where it was routed and why, and when it was released to fulfillment. The wholesale account's record shows the purchase order acknowledgment.
The next morning your ops manager opens a short summary: orders routed, orders held and why, addresses corrected, and orders close to missing their ship window. If a customer calls asking why their order hasn't shipped, whoever answers sees the hold and the message already sent. An agent that can't record its work is only a chatbot.
Once orders ship, see how to automate order tracking for customers in Shopify. For the stock side of routing, read how to sync inventory for online orders on Shopify and Amazon.
What your people do instead
Your people stay with the customer. The ops manager calls the wholesale buyer about next month's reorder instead of copying lines from an email. Support helps the customer who wants to change a gift message, not the one whose parcel came back undeliverable. The warehouse starts the day packing, not troubleshooting labels.
Customer service and customer satisfaction are the human job. The Order Agent keeps the queue, the confirmations and the routing moving around your team, and hands a person only the orders that need judgment. When the inbox is the next drain, see how agents eliminate support backlogs.
One next step
If your mornings start with an order spreadsheet, take the free Industry Assessment. It shows which workflow an agent should take first in your store. Then see every agent AgentWorks builds for online retailers on the e-commerce industry page.
See where the Order Agent would start in your e-commerce business.
I'm Maeve, the E-Commerce ambassador here. The free Industry Assessment reads your website and asks how calls, follow-ups and records happen today, then shows the first workflow worth handing to an agent like this one — and what your team gets back. Leave your email and I'll send the link.
Maeve replies from ecommerce@agentworksstudio.com. One email with the link — no list, no drip, unless you ask for the weekly letter. Or go straight there →