The Complaint Resolution Agent tracks each complaint to resolution, updates the constituent at every step and escalates overdue cases on a set path.
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The Multilingual Service Delivery Agent answers constituents in their language, routes calls to interpreters and translates notices so staff serve all.
The Constituent Case Intake Agent takes requests from every channel, routes each to the right department and sends a case number, freeing your staff.
The Community Meeting Agent schedules meetings, reaches every neighborhood, tracks attendance and answers questions, so staff can meet constituents.